Shop with Confidence
We are a brick-and-mortar retailer and have been in business since 1995, online since 1996, so you can rest assured that you are dealing with an actual reputable business. We are not a "dot-com" company so we won't disappear with the next bump in the economy. Unlike some of our competition, we are a family owned American small business so our goal is customer satisfaction not shareholder satisfaction.Privacy
We don't give out, sell, rent or share your information to/with anyone else. All personal information (such as name, address) collected is used for fulfilling orders. If you request to be on our mailing list we will send you our mailings, you can cancel anytime by sending us an email, fax or a snail mail letter! All technical information (such as time of visit, number of pages accessed, errors encountered) collected is used for providing you with a functional web site. Technical information does not contain any personal information, it is usually is something like: "Some user from California had problems viewing xyz page at x time using x browser". This type of information also tells us when our busy hours are so we can better maintain our systems to provide you with optimal service and to schedule site maintenance during non-peak hours preventing any problems.Cookies
We use cookies to identify you while you shop at toysandhobbies.com.Cookies that we issue stop working once you close your browser.
Our cookies DON'T allow us access to information on your computer or your browsing behavior.
Security
We use the latest encryption technology (128-bit SSL) for both U.S. and international orders.toysandhobbies.com Security Guarantee
The toysandhobbies.com Safe Shopping Guarantee protects you while you shop at hbtoys.com, so that you never have to worry about credit card safety. Safe Technology: We use the industry standard for Internet security, Secure Sockets Layer (SSL 128-bit) encryption to scramble your personal and credit card information as it travels over the Internet during the checkout process. This encryption makes it impossible for anyone to read your information in transit. We protect all of your personal information, including your name, address, password and credit card information. For an additional layer of security, we encrypt every credit card number that we store. We don't store credit card numbers on any computers or servers which can be accessed over the internet. You will know that you are in a secure area when the http: changes to https:. Your web browser also has a special symbol to indicate that you are in a secure area.If you still don't feel secure about transmitting credit card information over the internet you can call us (1-800-717-1746, Business Hours Mon - Sat: 10am - 7pm PST) to place your order.
toysandhobbies.com Safe Shopping Guarantee Details:
1. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of fraudulent charges. If your bank does hold you liable for any of this $50, toysandhobbies.com will cover the entire liability for you, up to the full $50. toysandhobbies.com will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at toysandhobbies.com while using the secure server.
2. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
